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Patient Advocate in Phoenix, AZ at Synerfac

Date Posted: 4/16/2018

Job Snapshot

  • Employee Type:
  • Location:
    Phoenix, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


The Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.

The Patient Advocate is further responsible for lending support, guidance and positivity toward all patients and clients alike while using the collaborative power of team work to achieve common goals and maintain desired results.

The ideal Patient Advocate is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business.

Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met.

Understand companies interdepartmental procedures, policies and comply with them

Meet companies Department goals for Quality and Quantity of work input.

Complete special projects or tasks as assigned by the supervisor.

Provide best in class customer service to all callers.

Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations

Strictly adheres to all aspects companies Confidentiality, Privacy and Security Standards Policies and Confidentiality Operating Procedures in performing work. Does not use or discuss companies or customers’, providers’, trading partners’ or vendors’ commercially sensitive or privacy-related information, including “PHI” (personal health information) with anyone inside or outside of company except as needed to perform an assigned task.

Job Requirements


Bachelor’s degree strongly preferred; High school diploma / GED required.

Solid MS Word, Excel and Outlook experience.

Strong data entry skills

Keyboarding 45 – 50 wpm no errors.

Detail oriented and solid organizational skills.

Ability to think critically; work independently and as a team member.