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Help Desk Technician in Philadelphia, PA at Synerfac

Date Posted: 4/16/2019

Job Snapshot

Job Description

HELP DESK TECHNICIAN

RESPONSIBILITIES:
Provide timely and flexible end user support via the IT support management system by processing help desk tickets and work orders. Logs all calls and resolutions, balancing customer service orientation with appropriate Information Technology practice

Train and support local and remote users in applications, provide technical support, and help end users with special projects

Provide direct support service, repairs and maintenance of computer hardware and peripheral equipment. Install new software releases, system upgrades, evaluate and install patches and resolve software related problems

Deploy end user computers/laptops/devices; provide basic IT training and knowledge; maintain up-to-date virus protection on the servers, desktops and notebook computers; and plan and test rollout strategies

Create and maintain network users, user environment, directories, and security by conforming to established guidelines

Monitor network services and infrastructure and respond to network emergencies

Keeps up-to-date on technology advances and advises IT management as appropriate

  Job Requirements  

REQUIREMENTS
Bachelor's degree in a related field desired

1+ years of help desk, networking, and communications experience required

Strong customer-service and training skills

Solid knowledge and experience with Microsoft Office, Active Directory User and Group management, File Share and Printer management, Ghost Image,

Excellent verbal and written communication skills

Ability to work independently on multiple projects, simultaneously, and meet deadlines