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Field Service Engineer in Delray Beach, FL at Synerfac

Date Posted: 9/15/2018

Job Snapshot

Job Description

Our client in Delray Beach is looking for a Field Service Engineer to provide calibration, testing, troubleshooting, repair and installation of semiconductor equipment at customer sites located throughout the world and remote support of other field services representatives as needed. Extensive travel will be required.

Responsibilities:

- Perform factory and onsite installation, maintenance, calibration and repair of semiconductor equipment at customer sites throughout the world
- Provide remote technical support to other field service representatives
- Interface with customer with a strong focus on customer satisfaction
- Provide cross training to other field service representatives
- Write and'or modify technical procedures and other related documentation as required
- Manage down equipment events with a strong sense of ownership from initial notification to closer - fostering a mutually agree root cause identification and correction
- Provide first level applications support to the customer
- Manage spare parts inventory and ensure proper paperwork on parts consumed
- Document failures through specific failure analysis and corrective action systems
- Document all pertinent job related data using CRM systems
- Regularly interface with manufacturing, engineering, and applications groups
- Provide emergency onsite field service during critical system down events
- Perform other duties as requested

Job Requirements

Requirements:

- Bachelor's Degree or higher in Mechanical Engineering with at least a 3.0 GPA
- Demonstrated proficiency and experience in Solidworks software
- At least six (6) months experience in capital equipment troubleshooting/service for the mask/reticle segment of the semiconductor industry
- Demonstrated proficiency and experience with Microsoft Office suite including PowerPoint, Word and Excel and Microsoft Project Software
- Ability to travel extensively (approx. 2-3 weeks/month as needed) domestically and internationally
- Strong interpersonal and communication skills