This site uses cookies. To find out more, see our Cookies Policy

Field Service Engineer in Newark, DE at Synerfac

Date Posted: 3/28/2019

Job Snapshot

Job Description

Field Service Engineer

Primary responsibilities include demonstrated skilled support of Process Instruments products, field repairs, maintenance, and troubleshooting

Be self-sufficient in terms of scheduling, making travel arrangements, preparation, delivery, reporting service business, and escalating problems only as required

Support in the areas of quoting repair costs to customers and providing customer with calibration and/or troubleshooting assistance

Identify business opportunities and pass along to Sales & Marketing

Identify personal development needs based on skills, talents, or experience and agree a specialized development plan with your supervisor

Provide customer product training and perform other duties as required

Other duties as required

Position Requirements:

Minimum 3- 5 years experience as a Field Service Engineer

A.S. degree in electronics, equivalent military training, or prior work experience with a solid understanding of instrumentation

Understanding of process engineering in the markets we serve (Oil and Gas, Specialty Chemicals, Microprocessing, etc.)

Must be capable of training/mentoring junior FSE's, Distributors, and end-user customers in the troubleshooting and maintenance of PIBU instruments

Demonstrated progress in successful troubleshooting and maintenance among one-to-many product lines and technologies with Mass Spectrometry experience preferred

Earned respect of colleagues, customers and management

Ability to handle difficult customer interface scenarios International travel as required to address customer problems

Must be available and capable to travel by air, land and sea using commercial means of transportation

Ability to identify business opportunities and pass along to sales and management colleagues

Work to support Distribution Partners as able to encourage satisfaction to end-user customers

Champion with regards to safety •maintain safe work environment always

  Job Requirements  

Field Service Engineer