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Data Center Facility Manager in Malvern, PA at Synerfac

Date Posted: 4/21/2019

Job Snapshot

  • Employee Type:
  • Location:
    Malvern, PA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Is a key member of the data center management team. This position is accountable for providing optimal customer relations, operations and maintenance management, for the assigned mission critical data center 24X7 facility in a continuous and cost-effective manner.


Provides high quality operations and maintenance service to assure proper performance of engineered equipment and building systems.

Acts as liaison with all customer departments, actively ensuring that service is prompt, responsive, effective and that inter- departmental concerns are addressed and resolved.

Provides regular monthly written status reports to Account Manager. Presents ad hoc status reports as necessary to keep customer management conversant with atypical occurrences, unusual staffing challenges, potential building related interruptions, etc.

Provides recommendations, with assistance from supervisor, on the annual facility budget. Reports exceptions to the Facility Manager.

Complies with customer and corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) communicates to subordinates and ensures subordinate compliance.

Helps to ensures that federal, state and local regulatory requirements are met including DER, OSHA, FLSA, EEO, ADA, etc.

Schedules and coordinates work priorities to meet contractual obligations and established Key Performance Indicators.

Recommends what work should be performed in-house and what work should be subcontracted; consults with Account Manager and/or external technical resources when making decisions on major changes.

Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs; adjusts priorities and/or resources as needed and ensures that deferred maintenance is adequately documented.

Utilizes maximum capabilities of Maximo CMMS or customer workorder control system. Ensures that all appropriate data is entered into the Maximo system in a timely and accurate manner.

Monitors facility quality standards.

Reviews completed work regularly and ensures that quality standards are met or exceeded to the satisfaction of the customer.

Monitors service contracts to ensure compliance, addresses and resolves contract disputes

Develops and negotiates minor construction contracts as assigned.

Ensures that staff receives adequate technical, administrative and other training; participates in training of direct subordinates and supervisors.

Monitors staff overtime and absenteeism against standards and implements corrective measures as necessary when either exceeds acceptable standards.

Leads workforce in accordance with philosophy and policies to accomplish contractual obligations.

If applicable, ensures that labor contract requirements are met; makes routine contract interpretations as required; and maintains a harmonious working relationship with union representatives. Organizes and participates in facility audit activities.

  Job Requirements  


Bachelors degree in mechanical engineering or comparable facilities and/or data center management experience required; Facility Management Administrator or Certified Facilities Manager certification desirable for specific assignments.

Demonstrated customer service orientation and skills.

Working knowledge of two or more of the mechanical, electrical, general building maintenance, building construction or electronics crafts. Where there is not a working knowledge, a demonstrated aptitude is required particularly in a Data Center or equivalent Mission Critical Facility(s).

Demonstrated expertise in verbal and written communications.

Knowledge of Windows, MS Word, MS Excel, and data base computer management systems a plus.

Demonstrated willingness to work non-standard days and hours as required.

The above statements describe the general nature of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities.