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Customer Service Representative - Warehouse in Elizabeth, NJ at Synerfac

Date Posted: 8/7/2018

Job Snapshot

Job Description

Work for a Northern NJ (Union County area) International Logistics & Freight Company

Summary - Customer Service Representative - Warehouse

Customer Service Representative will provide outstanding service acting as the primary point of contact for customer business accounts. Work schedule will be Monday – Friday 8:00 am – 5:00 pm.

Essential Duties and Responsibilities:

-Exhibit effective customer service skills.
-Timely and accurate data entry on work orders using NCI.
-Respond to all customer phone calls and emails in a professional matter
-Provide pricing and delivery information
-Resolve shipping/ order entry errors
-Resolve billing issues.
-Communicate to management any issues that would affect the business.
-Listen attentively to customer needs and concerns
-Helping other accounts when needed.
-Various other duties as assigned.
-Fulfill customer orders if there are incorrect shortages.
-Communicate to customers of any shortages or issues via e-mail or telephone.
-Demonstrate effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions).

Job Requirements

Knowledge, Skills and Abilities :

-Must be able to work independently as well as in a team environment
-Willingness to work occasionally outside of normal business hours
-Must have a solid work ethic, excellent interpersonal skills, and ability to work well with others
-Excellent customer service skills
-Self-motivated with the ability to prioritize, meet deadline, and manage changing priorities

Education/Experience :

High school diploma or equivalent. Customer Service experience along with written and oral skills. Data Entry. Able to read, write and understand English.

Kevin Stines
Synerfac Technical Staffing
p: 732-271-9333
f: 732-271-9110
e: kstines@synerfac.com