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CTI Architect - Genesys in Pennington, NJ at Synerfac

Date Posted: 4/1/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    4/1/2019

Job Description

Work directly for a top 25 Fortune 500 company

Job description - CTI Architect - Genesys

The CTI Architect leads the design, development and implementation of architectural deliverables related to new contact center CTI applications for the Consumer, Small Business and Wealth Management LOBs. Contributes to the determination of technical and operational feasibility of solutions.

Enterprise Role Description

-Participates in design, development and implementation of architectural deliverables, to include components of the assessment and optimization of system design and review of user requirements.
-Contributes to the determination of technical and operational feasibility of solutions.
-Develops prototypes of the system design and works with database, operations, technical support and other IT areas as appropriate throughout development and implementation processes. May lead multiple projects with competing deadlines.
-Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations, as well as mentor junior band 5 Architect 1's.
-Provides input on staffing, budget and personnel. Typically 7 or more years of architecture experience.

  Job Requirements  

Required Skills

-Minimum 7+ years Genesys technical, hands-on experience with focus on various Genesys technologies & solutions
-Previous experience with Genesys Routing (Composer/ORS)
-Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML)

Desired Skills

-Architecture experience designing solutions using Genesys applications (i.e., Framework, Conversation Manager, Composer/ORS, SIP, Outbound, GVP, etc.)
-Development skills necessary to create prototypes of the system design
-Ability to lead multiple projects

Mark Rice
Synerfac Technical Staffing
Phone: 732-271-9333
Fax: 732-271-9110
mrice@synerfac.com