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Accounts Specialist Lead - Aviation in Hollywood, FL at Synerfac

Date Posted: 4/4/2019

Job Snapshot

Job Description

Our client in Miramar is looking for an Accounts Specialist Lead to communicate with customers; send price quotes and shipment due date. Follow up on customers•parts progress. Record and update customer information into computer for customer service.

Responsibilities:

- Communicate with customers by phone or in person, send repairs quotes and pricing, and receive approved repair orders from customers.
- Fill out quote forms, determine charges for service requested, prepare change of address records, and issue priorities.
- Solicit sale of new or additional services and/or repairs.
- Adjust complaints concerning billing or service rendered by referring complaints of service failures to designated departments for investigation.
- Provide customers with an arrival notification and advise them of any discrepancies that may have been found.
- Provide RFQ's, quote and follow up on approvals.
- Follow up parts as they move through the shop.
- Provide customers with weekly or biweekly status reports as per their request and ensure that customer needs are met.
- Invoice and close work orders when they are ready to ship.
- Answer questions on invoices, issue credits if required, etc.
- Make sure shipping instructions are followed. Provide shipment notices to customers.
- Follow up on spare parts orders with the purchasing department if necessary, if delivery of parts will be affected.
- Listen to and take complaints from customers regarding TAT, quality, shipping issue, and be the communication link between customers, production, planning, and quality.

  Job Requirements  

Requirements:

- Bachelor degree preferred, but a combination of High School diploma, or GED; and a minimum of five years experience and/or training in related field.
- Intermediate Level •Microsoft Office: Outlook, Word, Excel, PowerPoint.
Quantum database training/experience a plus.
- Ability to deal with confidential and/or sensitive information
- Ability to multitask in a fast paced environment.
- Effective oral and written communication skills.